WOWEDSighting: Amanda K. - OfficeMax "WOWEDFactor delivered by Amanda - loyal customer delivered for OfficeMax!"

Amanda Displays Her WOWEDSighting Certificate

WOWEDSighting Recipient's Testimony:   “Called for assembly directions for a chair. Also was disappointed by the way a ream of paper had arrived, torn and dirty. Amanda immediately apologized, gave me a credit (which I wasn't expecting) for the paper and said: ‘give me fifteen minutes and I will have the assembly directions sent to you via email.’ She delivered all that was promised on time with a smile in her voice. She was absolutely professional and courteous. She made me feel valued as a customer. WOWEDFactor delivered by Amanda – loyal customer delivered for OfficeMax!”

What a great example of making lemons into lemonade.  Tony calls OfficeMax and is not happy -- one product doesn't work and the other he doesn't know how to make work.  His call is basically, "OfficeMax, you didn't fulfill your end of the Transaction."  What does Amanda do?  Instead of merely correcting the problems and fulfilling OfficeMax's contractual obligation, she turns the call into an Interaction.  Her smile over the phone (not easy to do) and her courteous manner, combined with her focus on timely delivery, resulted in Tony having an engaging customer service experience.  "She made me feel valued as a customer." Because of Amanda's WOWEDFactor delivery, he's a loyal OfficeMaxer! Congratulations Amanda on making the difference for OfficeMax.

Firestone
firestone@wowedamerica.com
314-863-4000