My favorite story ... the driver who picked me up from the airport explained that whenever he has an early pickup, he'll call the customer the night before and explain he'll be stopping by Starbucks and would like to know what he could pick up for them! WOWEDSighting big time. Customer wins. And, inasmuch as a significant amount of his earnings are tips, he wins. And, inasmuch as a significant amount of business comes from referrals, Arrow wins.
A customer doesn’t experience the WOWEDFactor with Arrow Limousine; she experiences it with the people who make up Arrow Limo. Arrow is not so much in the limo business as it is the experience business. Testimonials received from customers about their drivers, dispatchers, reservationists and shop/detail staff:
- Lou Dellera: “Our family would like to thank Lou for another wonderful performance with our 3rd wedding using Arrow Limousine.” Jim Brady
- Doug Stryker: “I just wanted to let everyone at Arrow know that Doug is the nicest driver.” Susan Strasser
- Al Muzer: “I was in the most well stocked vehicle ever, an assortment of gum, candies, etc. …and was very happy with the driver.” Mark Halen
- Dave Giovacco: “Our driver was just wonderful handling us after a late arrival at the airport.” Dorothy August
- Les Willner: “Please make sure we get Les again for our group trip this year. All my friends loved the job he did for us last year.” Joe Cassel
- All Drivers: “Although you may be a bit more expensive, I know you guys will show up on time, have real good drivers that are very professional & have very clean vehicles. You are worth it!” Michael Wright
- Shop/Detail: “Your cars are always immaculately maintained and spotless (during recent snowstorm)” Wendell Jones
- Ken Barker: “Your driver (in the recent snow storm) … proceeded to drive to the airport in a safe and cautious manner that even allowed my wife (a self proclaimed "Nervous Nellie") to relax and feel secure during the drive. We observed many vehicles that had slid off the NJ Turnpike and GS Parkway due to the snow and ice but we retained the feeling of security due to your driver’s professionalism.” John Dougherty
- Chris Griffin: “Upon arrival at the airport and the total chaos that resulted in most (if not all) flights being cancelled we realized that our vacation would have to be put on hold and our focus would be on getting home safely. One phone call to your Dispatcher and I was confident we would be able to return home.” John Dougherty
- Ken Barker and Chris Griffin: “After 4 or 5 hours of total airport chaos, not being able to retrieve our baggage, your driver was patiently waiting for us outside the terminal door. As we departed the airport my daughter stated ‘the only thing that worked well today was Arrow Limousine.’ We all agreed. Sorry I did not remember the names of the drivers and dispatcher. I would like to thank them for a terrific job on such a terrible day. Thank you Arrow, you have been and will continue to be my Limo service of choice.” John Dougherty
- Kelley, the reservationist: “While I've used the same local car service for years, I'd never thought too much about them until last Friday night. That's when I connected with Kelley, a reservationist who made me feel like a king. What did she do? As soon as I mentioned my name, Kelley broke in to ask if I was the same Steve Cody who wrote the Repman blog. I admitted that, yes, that was me. Well, Kelley went on and on to tell me how much she liked the blog, looked forward to reading it each day, etc. To say that Kelley made me feel special is an understatement.”
Firestone
firestone@wowedamerica.com
314-863-4000
©2010 Ethical Selling Institute. All Rights Reserved.
©2010 Fred Firestone. All Rights Reserved.
