Shoe-Swap Man

I’m always asked for a favorite WOWEDSighting. My pick Brent Zorensky, a manager at an up-scale hotel. A guest called the front desk and was frantic because he was supposed to attend a black-tie event in a half hour and he had failed to pack his dress shoes. All he had were his beat-up running shoes. He wanted to know where he could buy the shoes in the neighborhood. Brent explained that there was no place nearby, but finding they wore the same size, set up a shoe-swap for the night. What a move. WOWEDFactor delivered; business value enhanced.

Firestone
firestone@ethicalselling.com
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