I went through the drive through, like I do almost every morning, and ordered a large diet coke. I always ask for extra ice because there just isn't enough ice in those cups. But this day, a woman handed me my soda, looked and me and instead of saying her scripted “have a nice day,” said, "Hi! Would you like an extra cup of ice?" I said, "Yes, I would, thank you!" Then she handed it to me. I was just so surprised that she remembered my request for ice, and I didn't even have to ask for it. Thank you, Desiree, for my WOWEDFactor experience! And, thank you McDonald’s for having Desiree as your employee! I could go to a lot of different places to get my diet coke. Because of Desiree, the McDonald's at 300 Columbia Ctr. in Columbia, IL gets my business!
I spoke with the store manager, Erica Hunter. She totally endorsed Desiree's actions, explaining that the WOWEDFactor is what builds loyalty. I applaud Desiree for her Sighting and Erica for establishing a culture where WOWEDSightings can happen.
Firestone
firestone@wowedamerica.com
314-863-4000
