WOWEDSighting: Edna Carter - St. Louis Airport Hilton Hotel"She treated these people as if they were guests in her home."

WOWEDSighting Observer's Testimony: “I was on the Hilton van which picks you up on the parking lot and takes you to the airport and we stopped at the hotel to pick up guests. They included an elderly couple, both of whom were at least 80; he was using a walker and was very unsteady on his feet. Ms. Carter could not have been nicer. She got out of the van, placed all of their luggage (like 8 pieces) and helped the man who was very emotional about his ability to climb the van steps, get his seat. All the while she was reassuring him that she’d take care of him. She treated these people as if they were guests in her home. Ms. Carter really delivered the WOWEDFactor and in so doing enhanced the value of the Hilton. It was a beautiful site to behold.” 

WOWEDSighting: Kay Schafer - Panera Bread"If you could package her ability to engage customers, you’d have all the coffee business in town. She defines the WOWEDFactor."

WOWEDSighting Recipient's Testimony: “I stopped into the Bread Co prior to a meeting and was energized to perform by Kay Schafer! I had this important meeting at 7:30 and was not as awake as I needed to be. Thought a stiff cup of “rich and vibrant” would do it. While I think the coffee worked, what really picked me up was Kay. (She didn’t actually pick me up!) Her easy/fun style, her genuineness and her playful banter left me energized. Kay is not an order taker … she is a wonderful ambassador for Bread Company. If you could package her ability to engage customers, you’d have all the coffee business in town. She defines the WOWEDFactor. Thanks Kay." Kay's Certificate of Sighting

WOWEDSighting: Ray - QuikTrip, Fenton, Missouri (Certificate of Sighting pictured here)"He is able to maintain this consistent approach while at the same time, making each person feel as if they are the most important customer of the day."

Ray's Certificate of Sighting

WOWEDSighting Recipient's Testimony: “Nearly every morning I observe Ray greeting customers, many by first name. He is able to maintain this consistent approach while at the same time, making each person feel as if they are the most important customer of the day. Whenever I encounter an employee like Ray, I often wonder about their training and background. Is it a superior training program at their current company? Perhaps a past employment experience? Maybe it was their upbringing. Most likely, it is a combination of all of these things. One thing I know for sure, it is becoming increasingly difficult to find WOWEDFactor employees like Ray. I am quite certain Ray would have no idea which of the hundreds of customers he serves each day would make such an observation. I have never really taken the time to introduce myself to him. However, when thinking about my WOWEDSightings, the choice was clear. . . Ray at the QT!”

WOWEDSighting: Adam Altrup - Enterprise Rent-A-Car"Adam’s effort made a difficult time easier by going the extra mile. No wonder Enterprise-Rent-A-Car is so successful with employees like Adam."

WOWEDSighting Recipient's Testimony: “A year ago, I was en route back to St. Louis when I received the call that my father may die in the next 24 to 48 hours. I needed to make travel arrangements to get home and have transportation for an unknown period of time. I called Enterprise Rent-A-Car and Adam Altrup, the branch manager I utilize for business, answered the call. I explained my situation to him. Adam assured me he would take care of everything and someone would be advised of my situation at Enterprises office in Iowa. He expressed his heartfelt concern and told me not to worry. Upon my arrival in Iowa, the Enterprise employee had spoken to Adam and he was fully aware of the situation. The Iowa employee told me if there was anything I needed to call him or Adam. This was above and beyond what Mr. Altrup had to do. Adam’s effort made a difficult time easier by going the extra mile. No wonder Enterprise-Rent-A-Car is so successful with employees like Adam.”