Speaker - Fred Firestone

Speaker Fred Firestone
                                                    
Working a Shift at Hardee's 
Fred is the founder and principal of the Ethical Selling Institute and Project WOWEDAMERICA, subsidiaries of Sempact, Inc. For over 20 years, he has provided training, speaking (keynotes, breakouts) and consulting services to companies and organizations in essentially one area: how they can pull ahead of their competition by building more trust, credibility and partnership into their crucial customer/client touch points. The objective: a Superior Customer/Client Experience which will yield greater market share and/or higher prices/fees. His programs include the following topics: Customer/Client Satisfaction, Branding, Marketing, Differentiation and Ethical Selling. His speaking style: conviction of message; integrity of purpose; extremely interactive; humorous.
    •  Topic: Differentiation of Products and Services
      • The only two things your customers are really buying
      • Difference between conformance and relative perceived quality and why most companies don’t understand the difference 
      • Five ways to immediately jump-start customer loyalty
    • Topic: How to Sell More and Gain Market Share by Delivering the WOWEDFactor
      • Why everybody in the organization “sells” 
      • People: the ultimate brand enhancer
      • Transaction or Interaction? What’s the difference and bottom-line impact?
      • The WOWEDFactor has everything to do with Tom, Tyrone, Pete and Gladys who are a company 
      • How each employee can deliver WOWEDSightings within their area
    • Topic: How to Develop a WOWEDFactor Culture
      • Employee Engagement - are you there?
      • Do your employees have a piece of the rock? 
      • Three ways to further engage now
    • Topic: WOWEDFactor + Ethical Selling System = Proven Business Development Tool
      • Strategies and methods: applying business development model to every industry
  • Firestone Video: Delivering the WOWEDFactor - How to Build Significant Value Through Employee/Customer Interactions - See Media Tab 
  • For more detailed information, click here 
      We invite your questions.  For an informal "get to know us" conversation, contact info: firestone@wowedamerica.com - 314-863-4000

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