WOWEDSighting: Carol Higgins - Barnes & Noble, Ladue Crossing, MO"Wish I could be that kind of employee, myself. Inspiring in the little things by being a great employee and a good person."

WOWEDSighting Recipient's (Tina Wilson) Testimony: “Wonderful and exuberant employee, Carol Higgins, went above and beyond the call to locate limited edition WICKED tote bag for me today. Enthusiastic and warm response to my questions about merchandise and knowledge of merchandise by leading me to display and then calling several locations to secure until my arrival at another location. Those she spoke with obviously responded to her enthusiasm with their own. Not only her time but her response and care really WOWED me today. An asset to Barnes & Noble by her great customer service and her personality just shone through the entire procedure. Am still smiling thinking of how she handled the entire interaction. Wish I could be that kind of employee, myself. Inspiring in the little things by being a great employee and a good person.”

WOWEDSighting: Betty Ferguson - St. Louis Cardinals"Throughout the game, she continued to build the Cardinals’ brand every time we had the opportunity to re-visit the 'bartender' and see that engaging smile."

WOWEDSighting Recipient's Testimony: “The value of our ball park experience went beyond the Cardinals’ 7-4 victory. A friend and I had the opportunity to sit in a private box. As soon as we got there, we met Betty; I’ll call her the box 'hostess,' even though her official title was 'bartender.' She immediately greeted us in a genuine and sincere manner and told us it was a pleasure to meet us. And, she meant it. I knew then that I was going to have a great time at the old ball park and the game hadn’t even started yet. Throughout the game, she continued to build the Cardinals’ brand every time we had the opportunity to re-visit the 'bartender' and see that engaging smile. I would venture to say that everybody who has had the opportunity to meet her comes away with the same experience. Thanks, Cardinals, for adding significantly to my experience by having Betty. I’m going to borrow a phrase from the late/great Jack Buck: Betty ... ‘That’s a winner!’ WOWEDFactor delivered.” Betty's Certificate of Sighting

WOWEDSighting: Cody Stonebraker - Firestone Tire & Service Center - St. Peters, MO"One Thursday, on his DAY OFF, Cody drove around St. Louis to find 4 new hubcaps, similar to the ones I already had."

WOWEDSighting Recipient's Testimony: “I went to have my tires replaced at Firestone and received more than I expected. There were opportunities to fall short of my expectations but Cody chose to rise above. After my tires were changed I noticed my hubcaps were loose and about to come off. I went back right away (which ended up being after hours) and they fixed them. The next day I noticed that one was missing. I called the store and spoke to Cody, he said he would find a replacement hubcap and have it put on, no charge. Nice enough, right? Well, it ends up I have custom, hard to find hubcaps and he could not find one replacement. One Thursday, on his DAY OFF, Cody drove around St. Louis to find 4 new hubcaps, similar to the ones I already had. This was at no charge to me, again. Every time something 'went wrong,' Cody made it right. WOWEDFactor delivered."