Media/Video

• Video: Fred Firestone on Delivering the WOWEDFactor - How to Build Significant Value Through Employee/Customer Interactions

• Press Release - February 10, 2011: WOWEDAMERICA.com Launches New Website And Facebook Page Dedicated To Recognizing Extraordinary Customer Service
• Sampling of articles written by Fred Firestone, principal, WOWEDAMERICA, Ethical Selling Institute and Sempact, Inc.

• WOWEDFactor: Key to Business Differentiation 
• Making A Difference With Effective Employees -- Harriet And The $6 Burger 
• PullingAhead of the Competition: Developing and Selling Your Competitive Advantage 
• Differentiating Your Selling Process -- Two Five-Cent Mints Can Make A Difference 
• Adding Value To Your Products And Services -- Gas Is Just Gas 
• Adding Value To Your Products And Services -- Learn To Differentiate Your Offerings  
• Adding Value To Your Products And Services -- Your People Make The Difference 
• Pulling Ahead Of The Competition: Lacefield Music

• Articles about Fred Firestone, WOWEDAMERICA, Ethical Selling Institute and Sempact, Inc.

• 'WOW': A Higher Quality to Customer Service! 
• WOWEDFactor Presentation
• Consultant Helps Businesses To Differentiate Service From Competitors
• Interested In Increasing Sales? Think Differently -- Differentiation May Jump-Start Your Sales 

• Customer Satisfaction/Consumer Expert KMOV-TV, CBS-Affiliate, Morning News (regular morning guest for two years)
• Interview Topics/Questions for Fred Firestone 

1. What is the "WOW"edFactor?
2. Is every employee capable of delivering it? 
3. When is it a competitive advantage? When is it not? 
4. Why is it past tense? 
5. What is the genesis of WOWEDAMERICA? 
6. Why does a "Culture of Engagement" have to be in place if employees are to deliver WOWEDFactor interactions? 
7. What have some of the most “out there” WOWEDSightings been? 
8. Why is WOWEDAMERICA “In search of WOWEDSightings”? 
9. What is an "OW"edSighting?