WOWEDSighting: Patty Wilson - Take Care Health, Brentwood Walgreens"Because of Patty, I’ll be back again … hopefully not soon and not frequently."

WOWEDSighting Recipient's Testimony: “Patty Wilson makes you feel good even when you don’t feel good. I went to Take Care Health because I suspected I had pink eye, which my wife was diagnosed as having a week before. After asking me a few questions, Patty reassured me I didn’t have it. She went on to explain some things about eye health (and ways to continue to avoid my wife’s pink eye) that were very helpful. Further, because I didn’t have a diagnosis, she said there’d be no fee. She presented herself as a sincere, caring, fair and thoughtful person. She explained to me she loved her job because she liked helping people feel better. You could tell. What a credit she is to Take Care Health. Because of Patty, I’ll be back again … hopefully not soon and not frequently.” Patty's Certificate of Sighting

WOWEDSighting: Carol Higgins - Barnes & Noble, Ladue Crossing, MO"Wish I could be that kind of employee, myself. Inspiring in the little things by being a great employee and a good person."

WOWEDSighting Recipient's (Tina Wilson) Testimony: “Wonderful and exuberant employee, Carol Higgins, went above and beyond the call to locate limited edition WICKED tote bag for me today. Enthusiastic and warm response to my questions about merchandise and knowledge of merchandise by leading me to display and then calling several locations to secure until my arrival at another location. Those she spoke with obviously responded to her enthusiasm with their own. Not only her time but her response and care really WOWED me today. An asset to Barnes & Noble by her great customer service and her personality just shone through the entire procedure. Am still smiling thinking of how she handled the entire interaction. Wish I could be that kind of employee, myself. Inspiring in the little things by being a great employee and a good person.”

WOWEDSighting: Betty Ferguson - St. Louis Cardinals"Throughout the game, she continued to build the Cardinals’ brand every time we had the opportunity to re-visit the 'bartender' and see that engaging smile."

WOWEDSighting Recipient's Testimony: “The value of our ball park experience went beyond the Cardinals’ 7-4 victory. A friend and I had the opportunity to sit in a private box. As soon as we got there, we met Betty; I’ll call her the box 'hostess,' even though her official title was 'bartender.' She immediately greeted us in a genuine and sincere manner and told us it was a pleasure to meet us. And, she meant it. I knew then that I was going to have a great time at the old ball park and the game hadn’t even started yet. Throughout the game, she continued to build the Cardinals’ brand every time we had the opportunity to re-visit the 'bartender' and see that engaging smile. I would venture to say that everybody who has had the opportunity to meet her comes away with the same experience. Thanks, Cardinals, for adding significantly to my experience by having Betty. I’m going to borrow a phrase from the late/great Jack Buck: Betty ... ‘That’s a winner!’ WOWEDFactor delivered.” Betty's Certificate of Sighting

WOWEDSighting: Cody Stonebraker - Firestone Tire & Service Center - St. Peters, MO"One Thursday, on his DAY OFF, Cody drove around St. Louis to find 4 new hubcaps, similar to the ones I already had."

WOWEDSighting Recipient's Testimony: “I went to have my tires replaced at Firestone and received more than I expected. There were opportunities to fall short of my expectations but Cody chose to rise above. After my tires were changed I noticed my hubcaps were loose and about to come off. I went back right away (which ended up being after hours) and they fixed them. The next day I noticed that one was missing. I called the store and spoke to Cody, he said he would find a replacement hubcap and have it put on, no charge. Nice enough, right? Well, it ends up I have custom, hard to find hubcaps and he could not find one replacement. One Thursday, on his DAY OFF, Cody drove around St. Louis to find 4 new hubcaps, similar to the ones I already had. This was at no charge to me, again. Every time something 'went wrong,' Cody made it right. WOWEDFactor delivered."

WOWEDSighting: Joyce Smith - Washington University Patient Billing"What immediately impressed me was that she really wanted to help me solve the problem."

WOWEDSighting Recipient's Testimony: “I received a bill from Washington University Physicians that didn’t reflect fact that we had insurance coverage – said that ‘patient was self pay.’ When I called in, I was lucky to have Joyce on the other end. What immediately impressed me was that she really wanted to help me solve the problem. I was to get information and get back with her. When I called back, I learned that she proactively contacted our insurance company and taken care of everything. This was totally unexpected. Joyce is a wonderful patient advocate. WOWEDFactor delivered.” Joyce's Certificate of Sighting

WOWEDSighting: Chad Brown - New Balance, St. Louis"Because of Chad, I would only buy my athletic shoes at his store. WOWEDFactor delivered."

WOWEDSighting Recipient's Testimony: “I bought 3 pair of shoes in the past few months from New Balance: tennis, walking and a pair of running shoes. Two of the new pair of shoes felt very comfortable but I felt a lot of discomfort after wearing the tennis shoes. Chad said to bring them back to the store and see him. I told him about my pain and he suggested a new wider pair of the same tennis shoes. The shoes I originally bought had only been worn once or twice. He said it would be no problem to switch them out with no additional cost. He really went out of his way to satisfy me and help me to solve my foot problem. He handled himself in a very considerate and professional way. Because of Chad, I would only buy my athletic shoes at his store. WOWEDFactor delivered.” Chad's Certificate of Sighting