Friday, June 2, 2006

WOWEDSighting: Ray - QuikTrip, Fenton, Missouri (Certificate of Sighting pictured here)

"He is able to maintain this consistent approach while at the same time, making each person feel as if they are the most important customer of the day."

Ray's Certificate of Sighting
WOWEDSighting Recipient's Testimony: “Nearly every morning I observe Ray greeting customers, many by first name. He is able to maintain this consistent approach while at the same time, making each person feel as if they are the most important customer of the day. Whenever I encounter an employee like Ray, I often wonder about their training and background. Is it a superior training program at their current company? Perhaps a past employment experience? Maybe it was their upbringing. Most likely, it is a combination of all of these things. One thing I know for sure, it is becoming increasingly difficult to find WOWEDFactor employees like Ray. I am quite certain Ray would have no idea which of the hundreds of customers he serves each day would make such an observation. I have never really taken the time to introduce myself to him. However, when thinking about my WOWEDSightings, the choice was clear. . . Ray at the QT!”

Friday, May 26, 2006

WOWEDSighting: Adam Altrup - Enterprise Rent-A-Car

"Adam’s effort made a difficult time easier by going the extra mile. No wonder Enterprise-Rent-A-Car is so successful with employees like Adam."

WOWEDSighting Recipient's Testimony: “A year ago, I was en route back to St. Louis when I received the call that my father may die in the next 24 to 48 hours. I needed to make travel arrangements to get home and have transportation for an unknown period of time. I called Enterprise Rent-A-Car and Adam Altrup, the branch manager I utilize for business, answered the call. I explained my situation to him. Adam assured me he would take care of everything and someone would be advised of my situation at Enterprises office in Iowa. He expressed his heartfelt concern and told me not to worry. Upon my arrival in Iowa, the Enterprise employee had spoken to Adam and he was fully aware of the situation. The Iowa employee told me if there was anything I needed to call him or Adam. This was above and beyond what Mr. Altrup had to do. Adam’s effort made a difficult time easier by going the extra mile. No wonder Enterprise-Rent-A-Car is so successful with employees like Adam.”