WOWEDSighting Recipient's Testimony: “Selma is pleasant and engaging in every interaction. She greets you courteously and engages you by asking if you want to purchase any additional services. (If you’re mailing a package she asks if you want delivery confirmation or other related services.) By itself, this is not so special – no WOWEDFactor. The WOWEDFactor is how she talks to you. She engages you immediately and makes you feel like she’s talking only to you and like you are her one and only concern at that time. She also prods you in a comical way. For instance, when you say you don’t want to pay with a debit card (which she has just informed you is one of the payment options she has available) she’ll ask if you’re sure you’ll have enough money for lunch later if you use cash now. Her tone is relaxed, maybe a little informal, and it’s perfect for the interaction because it conveys the information in an easy manner that effectively communicates and makes you chuckle. If you actively respond to her you can have quite a conversation at the counter, and she always has the right tone in these conversations. Selma offers you a range of other services and at the end of the transaction she asks you if there is anything else she can do to help you, and, when she asks you that, you believe that she is sincere and would in fact do what you requested if it was possible. She is always courteous and she makes you feel good about the interaction such that when you are in the post office again you want to interact with her. The WOWEDFactor is a summary of what Selma is about.”
