Establishing a WOWEDFactor Culture: Foundation for WOWEDFactor Differentiator

Had a great conversation today with Howard Purdy, Executive Vice President of Maid Brigade.  This guy gets it.  He gets the WOWEDFactor and he gets the fact that establishing a WOWEDFactor culture is foundation for the regular and consistent delivery of the WOWEDFactor.  Our conversation brought to mind something I wrote five years ago:

"The more that employees feel humanized, engaged or connected by their managers (sound familiar?), the more job 'ownership' they perceive and the more energy and insight they bring to their interactions with their customers. Here’s what it’s about: If managers can bring home the WOWEDFactor to their internal customers (employees), they will establish a culture where employees perceive ownership, and that will beget greater differentiation with external customers and enhanced loyalty, and, ultimately greater profitability." From article written in 2006:  WOWEDFactor: A Key to Business Differentiation

Do you agree?

Firestone
firestone@wowedamerica.com
314-863-4000