WOWEDSighting: Joyce Smith - Washington University Patient Billing"What immediately impressed me was that she really wanted to help me solve the problem."

WOWEDSighting Recipient's Testimony: “I received a bill from Washington University Physicians that didn’t reflect fact that we had insurance coverage – said that ‘patient was self pay.’ When I called in, I was lucky to have Joyce on the other end. What immediately impressed me was that she really wanted to help me solve the problem. I was to get information and get back with her. When I called back, I learned that she proactively contacted our insurance company and taken care of everything. This was totally unexpected. Joyce is a wonderful patient advocate. WOWEDFactor delivered.” Joyce's Certificate of Sighting

WOWEDSighting: Chad Brown - New Balance, St. Louis"Because of Chad, I would only buy my athletic shoes at his store. WOWEDFactor delivered."

WOWEDSighting Recipient's Testimony: “I bought 3 pair of shoes in the past few months from New Balance: tennis, walking and a pair of running shoes. Two of the new pair of shoes felt very comfortable but I felt a lot of discomfort after wearing the tennis shoes. Chad said to bring them back to the store and see him. I told him about my pain and he suggested a new wider pair of the same tennis shoes. The shoes I originally bought had only been worn once or twice. He said it would be no problem to switch them out with no additional cost. He really went out of his way to satisfy me and help me to solve my foot problem. He handled himself in a very considerate and professional way. Because of Chad, I would only buy my athletic shoes at his store. WOWEDFactor delivered.” Chad's Certificate of Sighting

WOWEDSighting: Joe Steudeman - St. Louis Custom Gear"I’m now a big fan of St. Louis Custom Gear because I’m a big fan of Joe’s."

WOWEDSighting Recipient's Testimony: “I arrived at the store right at closing time (many other stores in the mall already had the gates down) and this gentleman went to great lengths to make me feel comfortable while he took the order for embroidered baseball hats for my son's team. He let us look through several designs to choose our logo, was helpful in choosing our layout, is giving us less than a 24 hour turn around on the hats (WOW!!), and gave us a discount. He did all this before he knew I was a repeat customer. His attention to detail and customer service skills were definitely a great pleasure to experience. Even though I was the last customer of the day, he made me feeI like I was the most important customer of the day. I’m now a big fan of St. Louis Custom Gear because I’m a big fan of Joe’s. WOWEDFactor all the way!” Joe's Certificate of Sighting

WOWEDSighting: Joyce Hunter - Don Henefer Jewelers"She always goes the extra mile to give us the best service and price."

WOWEDSighting Recipient's Testimony: “Joyce has become my wife's and mine personal jeweler within the last 6 months. She always goes the extra mile to give us the best service and price. Recently I ordered two watch cases and two pen cases. She quoted the price on the watch cases as $30.00 each. When they came in the actual price was three times what she quoted. Joyce honored her original quote of $30.00 per each watch case. Joyce had to pay the difference out of her pocket. That shows she goes above and beyond what is expected. Joyce should be commended for her outstanding customer service." Joyce's Certificate of Sighting - Article - Joyce Awarded Certificate

WOWEDSighting: Selma - United States Postal Service, Clayton, MO"The WOWEDFactor is how she talks to you. She engages you immediately and makes you feel like she’s talking only to you and like you are her one and only concern at that time."

WOWEDSighting Recipient's Testimony: “Selma is pleasant and engaging in every interaction. She greets you courteously and engages you by asking if you want to purchase any additional services. (If you’re mailing a package she asks if you want delivery confirmation or other related services.) By itself, this is not so special – no WOWEDFactor. The WOWEDFactor is how she talks to you. She engages you immediately and makes you feel like she’s talking only to you and like you are her one and only concern at that time. She also prods you in a comical way. For instance, when you say you don’t want to pay with a debit card (which she has just informed you is one of the payment options she has available) she’ll ask if you’re sure you’ll have enough money for lunch later if you use cash now. Her tone is relaxed, maybe a little informal, and it’s perfect for the interaction because it conveys the information in an easy manner that effectively communicates and makes you chuckle. If you actively respond to her you can have quite a conversation at the counter, and she always has the right tone in these conversations. Selma offers you a range of other services and at the end of the transaction she asks you if there is anything else she can do to help you, and, when she asks you that, you believe that she is sincere and would in fact do what you requested if it was possible. She is always courteous and she makes you feel good about the interaction such that when you are in the post office again you want to interact with her. The WOWEDFactor is a summary of what Selma is about.”

WOWEDSighting: Forrest - Schnucks Market, Ladue Crossing"Forrest’s manner is not bubbly but he makes us feel welcome in the store and eager to shop at his Schnucks rather than the store which is closer to our home."

WOWEDSighting Recipient's Testimony: “Forrest is a very interesting guy. He comes off low key at first but he is quite observant in that he notices aspects of the customer (you) or your order. I can’t remember how we became friendly with Forrest but we soon found out that he was a graduate of Washington University and that we knew some folks in common. Once he knew our names he made a point of talking to me each time I was in the store. When I was in his line we would discuss movies, our general health, my car, his car, and other related topics. When we weren’t in his line he would kid us for rejecting him and we’d have an abbreviated conversation across the aisles. We came to think of him as a friend and we tried to always be in his check out line. He is knowledgeable about wine and suggested to us a red wine that is very good and quite inexpensive, a wine that we still buy whenever it’s on sale. Whenever we see him it’s like we are visiting with a friend. He tracks the progress of our family in several ways (our daughter’s progress in college, the latest saga with our cars, my health concerns regarding my lower back and hips) and keeps us abreast regarding his mother, with whom he lives. Forrest’s manner is not bubbly but he makes us feel welcome in the store and eager to shop at his Schnucks rather than the Esquire Schnucks, which is closer to our home. Forrest builds value for Schnucks by delivering the WOWEDFactor.” Forrest's Certificate of Sighting